Refund and Cancellation Policy

Review your message, recipient details, materials, postage, and development tax estimate carefully before completing checkout. Personalized correspondence is prepared from the configuration captured at payment.

Signed correspondence is customized to your message, recipient, and selected materials. This personalized nature may limit cancellation and refund options once production begins.

Cancellation requests should be sent through the contact page as soon as possible after placing an order. [Client to confirm cancellation window]

Once production has started, cancellation may no longer be possible. Production status is tracked in the operational workflow and determines what options remain available.

Orders prepared using incorrect recipient details or message content supplied by the customer may not qualify for refunds or free remakes. Address accuracy remains the customer's responsibility.

If you receive damaged or materially incorrect physical correspondence due to a production error, contact support with your order number and details. [Client to confirm remake policy]

If you believe you were charged more than once for the same order, contact support with order numbers and payment confirmation details so the issue can be reviewed.

Failed or incomplete payments do not create paid orders. Your cart remains available so you can retry checkout when payment succeeds.

If mail is returned or undeliverable because of incorrect recipient details or restrictions outside Signed's control, refund or remake eligibility will follow client-approved policy. [Client to confirm refund eligibility]

Approved refunds, when offered, are processed according to client-approved payment procedures. [Client to confirm refund processing timeframe]

Include your order number, the email used for the order or account, and a concise description of the issue when contacting support about cancellations or refunds.

Signed may request photographs, order details, or other reasonable evidence before approving a remake or refund request. Required evidence will be confirmed in the approved policy.

[Client to confirm refund processing timeframe]